Research

SmartAIwork market study

The SmartAIwork market study examines AI applications for administrative work.

Cover of the SmartAIwork market study on AI applications for administrative work.
Market study, original 2021 edition. SmartAIwork / Fraunhofer IAO (opens in a new tab)

Historical news about this contribution

Background and objective

The SmartAIwork market study examines AI applications for administrative work. Volume 6 compares 27 applications from 24 providers and supports a structured selection process. The timing matters: data collection ran through August 2020, while the imprint of the linked publication states 2021. This page therefore distinguishes the data period from the publication year.

Approach and context

The comparison uses recurring questions about application areas, integration and operational requirements. Its data came from providers’ own responses. Readers can use the overview to understand different approaches and prepare questions for more detailed discussions. Inclusion is a documented market reference tied to a particular data collection period.

Hawk’s contribution

Volume 6 of the study series “KI-Anwendungen für die Sachbearbeitung” (AI applications for clerical work) by the BMBF joint project SmartAIwork compares 27 AI solutions. Our planning solution is included in it.

What this means in practice

For a practical selection, start with the task: what should the software support, which information is available and how should it fit existing work? The historical comparison can help organise these questions. Current functions, implementation conditions and offers can then be examined using present-day sources and the organisation’s specific requirements.

Questions for your own planning

  • Which planning decision needs support, and who is responsible for it?

  • Which requirements, skills and operational rules must be considered together?

  • How are employees involved and proposals evaluated in everyday work?

The original sources document the research project or publication at the time. This context connects the historical contribution with the questions facing today’s planning teams.

Sources and further reading

  1. SmartAIwork · 2021 · PDF (opens in a new tab)
  2. SmartAIwork AI toolbox (opens in a new tab)
  3. Study on Fraunhofer-Publica (opens in a new tab)

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