Starting point
Product pages, knowledge articles and references answer many questions, but visitors first have to find the right place. A chat that writes freely without knowing your own content doesn’t help with that and can make false claims.
How Hawk IVO helps
- Your own knowledge: The agent on Hawk IVO Force works with the knowledge, skills and tools that you approve.
- Page context: It knows which page visitors are currently on and can suggest relevant articles and pages.
- Explicit start: The chat only loads when visitors start it.
- Control: Agents act only within the limits of what you approve; your teams remain responsible.
Documented scope
The AI assistant on this website is an agent on Hawk IVO Force. It helps in the website’s nine languages and only loads once the chat has been explicitly started. You can try it yourself at the bottom right.
Prerequisites
You need approved content that the agent is allowed to use, and a decision about what it may and may not do. Our knowledge article on the topic describes how approvals for agents are set up.
