- Organization
- Hawk IVO
- Products used
Hawk IVO Force
Hawk IVO Plan
Hawk IVO Scheduler
Key facts
- 9Website languages in which the assistant helps
- 0Requests to Hawk IVO Force before the chat is started
At a glance
We use Hawk IVO Scheduler, Hawk IVO Force and Hawk IVO Plan within our own company. One publicly visible example is this website’s AI assistant on Hawk IVO Force. It only loads after the chat is explicitly started.
Our products within our own company
We use Hawk IVO Scheduler, Hawk IVO Force and Hawk IVO Plan ourselves. One concrete example of Hawk IVO Force is the AI assistant on this website. The following sections describe that use.
Starting point
Visitors to a company website have different questions. Some are looking for a product for their operations, others for a component for their own software. Many answers are already on the website, but they are spread across product pages, knowledge articles and news in nine languages.
We wanted to help visitors directly on the page. Two principles applied: no external content loads before visitors explicitly want it, and the assistant learns only what it needs for its answer.
Solution with Hawk IVO Force
The AI assistant is an agent on Hawk IVO Force. It is embedded in the website with the Hawk IVO Force Assistance SDK and opens at the bottom right of every page.
The process is clearly separated:
- Clicking the button only opens a panel with an AI notice and a privacy notice. Up to this point, nothing loads from Hawk IVO Force.
- Only “Start chat” loads the chat from the platform.
- After that, the website shares a narrowly limited selection: which page and which section are open, and which knowledge articles, news and case studies exist in the page language.
- The agent suggests relevant content with a link and a one-sentence reason. It does not receive form entries.
When visitors move to another page, the conversation is preserved. Voice input is optional: the microphone is only used if you select it in the chat and allow it in your browser.
What we learned
A website chat is only as good as the context it receives. That is why we maintain the website’s content as a source for people and agents alike: every article has a clear reader question, a short answer and documented sources. The agent only recommends content that is actually visible on the website.
For users, this deployment shows how an agent works with configured knowledge and clear boundaries. For software vendors, it shows how Hawk IVO Force can be embedded in an existing product without handing over the interface or data sovereignty. Read more in Embedding agents in your own software and Introducing agents with approvals.
Try it yourself
Open the AI assistant at the bottom right and ask, for example, which product suits your task. The privacy information is shown in the panel before you start the chat and in our privacy policy.