Use case · For software vendors

Agents in your own software

Software vendors bring agent functions into their product as a white label: with Hawk IVO Force, without building their own agent platform.

Discuss an integration

Desired outcome

Software vendors want to offer agents to their users without building their own agent platform. Hawk IVO Force brings agent functions into the software as a white label; business logic, data and customer relationships stay with the vendor. The starting point is a clearly scoped integration case.

Situation and role

For product owners and software development teams.

Customers increasingly expect software to take on tasks and not just display data. Building your own agent platform with permissions, skills, logging and cost control, however, ties up a great deal of development and operating effort.

Requirements and integrations

To get started, you need a clearly delegable task with measurable effort in your product. Integration effort, successful completions, human rework and total costs are recorded in the pilot.

Your decisions

Your product owns business logic, permissions and binding actions. You decide what agents may prepare and where people make decisions.

How to get started

We assess a specific task in your software. A possible next step is an agreed integration pilot with one process type, a test environment, suitable permissions, business rules and acceptance criteria. Scope, support, effort and timing are agreed together.

Discuss an integration

Starting point

Customers increasingly expect software to take on tasks and not just display data. Building your own agent platform with permissions, skills, logging and cost control, however, ties up a great deal of development and operating effort.

How Hawk IVO helps

  • White label: Agents work in your user interface and workflows, under your brand.
  • Your host system stays in charge: Data sovereignty, business rules and binding actions remain in your product.
  • Platform building blocks: Agent profiles, versioned skills, approved tools, tenant and user rights, logging and cost control.
  • Integration: Via API or SDK; we clarify the contract model and operating model for each use case.

Documented scope

The AI assistant on this website is embedded via the Hawk IVO Force Assistance SDK. Our knowledge article on embedding agents describes what an integration needs to clarify and how responsibility is allocated.

Prerequisites

To get started, you need a clearly delegable task with measurable effort in your product. Integration effort, successful completions, human rework and total costs are recorded in the pilot.

Does this use case fit your task?

Together we clarify what the integration into your product can look like.

Discuss an integration

Products used

Evidence from practice

  • Integration into software

    Embedding agents in your own software

    How software vendors embed agents with Hawk IVO Force and planning with Hawk IVO Scheduler in their product, and what an integration must clarify.

    Updated on October 25, 2026 · 4 min read